Product Warranty
What is Covered:
- This limited warranty covers defects in materials and workmanship in this product for 3 years from purchase.
- This limited warranty covers color fade resistance for 3 years from purchase, when properly stored and covered.
- This limited warranty covers adhesion for 5 years to appropriate and properly prepared surfaces against adhesive failure. Over carpet and vinyl flooring carries a 3 year adhesion warranty.
What is Not Covered:
- This limited warranty does not cover damage, denting or scrapes caused by abuse, owner modifying, or improperly applying to surfaces not recommended by GatorStep.
- This limited warranty does not cover product not properly maintained with regular cleaning and reasonable storage and coverage.
- This limited warranty does not cover lifting due to poor surface preparation, light amplification, bubbles or staining.
Who is Covered:
This limited warranty covers only the original purchaser of the product. The limited warranty is not transferable to subsequent owners or purchasers of the product.
How to Obtain Services:
To obtain benefit of this warranty, you must contact the company prior to removal of defective product. If the defective product poses a safety risk, cease use of product immediately, and take photo’s if immediate removal of product is necessary. We require pictures and may have other requests in order to better understand what led to the product failure. After contacting the company, we may require you to send the complete product back to us, and will be provided with postage if that occurs.
What GatorStep Will Do:
GatorStep will make our best effort to reproduce parts as close to original as possible. We use the same machining, texture and/or laser applications that were used when the initial part was produced. The new part may not match the old based on weathering, cleanliness and/or wear. Expect the new part to weather in and blend in similar to a new piece of lumber on a boat dock.
No Other Express Warranty Applies:
This warranty is the sole and exclusive warranty. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of GatorStep, LLC.
Limitation of Liability:
GatorStep shall not be responsible for any incidental or consequential damages. Some countries, districts or states do not allow the limitation or exclusion of relief for incidental or consequential damages, so the above limitation may not apply to you.
*If your OE installed GatorStep is still under manufacturers warranty, you will need to contact your local dealer to submit a warranty claim.
SUBMIT A WARRANTY CLAIM